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The Magic Crayons
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Shipping & Delivery
Shipping & Delivery
- Free shipping within Japan
- ¥5,500 JPY / $37 USD flat rate shipping to: USA, UK, Germany, France, Spain, Australia, and New Zealand
- Tracked & insured via EMS (signature required)
- Ships within 3-7 business days from Japan
- Delivery in 2–7 business days depending on destination
- For other countries, please contact us for a shipping quote before purchasing
- All frame sizes (A3, A4, Deep Square) are packed securely; final weight may vary slightly, but pricing remains flat unless noted otherwise
Returns & Refunds Policy
Returns & Refunds Policy
- We have a 14-day return policy for art goods
- To be eligible for a return, your item must be unused, in original packaging, and include proof of purchase
- No returns or exchanges on custom artwork
- To start a return, please contact us at info@themagiccrayons.com
- Shipping costs are non-refundable
Gifting Info
Gifting Info
- A thoughtful gift for anyone with a connection to Japan — whether they studied, worked, lived, or traveled here
- Ideal for farewell gifts, anniversaries, housewarmings, or commemorating a special place
- Each map is custom-made to celebrate a city, neighborhood, or meaningful memory
- Personalize with a name, date, location, or short message
- Framed and ready to display — a unique keepsake that suits any modern home or office
- Shipped securely with tracking and insurance
Custom Orders
Custom Orders
- All custom artwork is made to order
- Custom items are non-refundable and cannot be exchanged
- If your order arrives damaged, please contact us within 7 days with photos of the packaging and item
- We ship all items with tracking and insurance — if damage or loss occurs, we will arrange a replacement after confirming eligibility for an insurance claim
Materials & Framing
Materials & Framing
- Frame: Matte black lightweight fiberboard (30 × 40 cm / 11.75 × 15.75 inches)
- Frame depth: 32 mm (1.26 inches)
- Artwork: Resized to fit perfectly within frame window
- Map layers: Laser-cut from premium 3 mm thick basswood plywood
- Hanging: Fitted with a rear metal sawtooth hanger for easy wall mounting using a picture hook or screw
Wood: Care
Wood: Care
- Keep away from direct sunlight or prolonged humidity
- Dust gently with a dry cloth — avoid water, sprays, or chemical cleaners
- Handle with care to protect the layered wooden structure and frame finish
Trusted by Customers – 5-Star Reviews
Let customers speak for us
Good quality product. Sent in record time. Am very happy with purchase. Thanks.
Sturdy & heavyweight mug with excellent, clear printing. Required a caption that wasn't exactly Queens English & it was spot on, no spell checking. Perfection all round.
Mug was a total surprise, larger & heavier. So sturdy that absolutely no chance of knocking it over!
Printing is crystal clear & perfect.
I highly recommend this mug.
A lifeboat, both Fleetwood & Knott End mentioned. The perfect mug for me.
10 out 10 for desciption and expectation
Love my cup! Definitely have to get more ! It’s perfect !
Very happy with the product. My husband loves his new cup.
Perfect for my boyfriend! He has been wanting this hat forever! Can’t wait to surprise him for Christmas!
Perfect for my boyfriend! He has been wanting this hat forever! Can’t wait to surprise him for Christmas!
Great service, will definitely order again.
Great service, will definitely order again.
Quick shipping, very nice mug!
Quick shipping, very nice mug!
Aloha from Hawaii thank you
Aloha from Hawaii thank you