新宿駅 木の案内図

Shipping

Each map is handcrafted to order in my workshop in Japan and carefully packaged for safe delivery worldwide.

Japan

• Free shipping
  
• Tracked delivery via Yamato Transport
  
• Estimated delivery: 1–3 business days
  

International

• Shipping is calculated automatically at checkout based on your destination and parcel weight.
  
• All international orders are shipped via Japan Post EMS Express International with full tracking.
  

Estimated delivery after dispatch

• Asia: 3–5 business days
  
• North America: 5–7 business days
  
• Europe: 5–7 business days
  
• Oceania: 5–7 business days
  

Delivery times are estimates and may vary due to customs processing.

United States

Orders are shipped Delivered Duty Paid (DDP). Any applicable import duties and tariffs are included in the shipping cost shown at checkout, so there should be no unexpected customs charges upon delivery.

Other Countries

Import duties, VAT, GST, customs fees or other local taxes may apply depending on your country's regulations. Unless collected during checkout, these charges are the responsibility of the buyer.

Additional Information

• Every order includes tracked shipping.
  
• Your artwork arrives ready to display with no assembly required.

• We have a 14-day return policy for art goods
• To be eligible for a return, your item must be unused, in original packaging, and include proof of purchase
• No returns or exchanges on custom artwork
• To start a return, please contact us at info@themagiccrayons.com
• Shipping costs are non-refundable

• A thoughtful gift for anyone with a connection to Japan — whether they studied, worked, lived, or traveled here
• Ideal for farewell gifts, anniversaries, housewarmings, or commemorating a special place
• Each map is custom-made to celebrate a city, neighborhood, or meaningful memory
• Personalize with a name, date, location, or short message
• Framed and ready to display — a unique keepsake that suits any modern home or office
• Shipped securely with tracking and insurance

• All custom artwork is made to order
• Custom items are non-refundable and cannot be exchanged
• If your order arrives damaged, please contact us within 7 days with photos of the packaging and item
• We ship all items with tracking and insurance — if damage or loss occurs, we will arrange a replacement after confirming eligibility for an insurance claim

Sizes

• 30 × 40 cm (11.8″ × 15.7″)
• 40 × 50 cm (15.7″ × 19.7″)
• 50 × 70 cm (19.7″ × 27.5″)
• Frame depth A3: 32 mm (1.26 inches)

Map layers

• Laser-cut from premium 3 mm thick basswood plywood

Hanging

• Fitted with a rear metal sawtooth hanger for easy wall mounting using a picture hook or screw

Frame

• Lightweight fibreboard
• Colors: Black, White, Red
• Not sure which size works best?
  View the Frame & Map Size Guide

• Keep away from direct sunlight or prolonged humidity
• Dust gently with a dry cloth — avoid water, sprays, or chemical cleaners
• Handle with care to protect the layered wooden structure and frame finish