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Shipping, Returns, Refunds, and Privacy Q&A

Digital Downloads

  • My download link does not work
    • Each customer has five opportunities to click the link before it becomes invalid
    • Check your junk folder or other email addresses
  • Oops, buyers remorse
    • We provide a list of all the text, thumbnails of all the images, audio samples and so on
    • We provide Live Chat so that you may ask us questions about a product if you are in any way unsure
    • Pay attention in class! However…
    • As Teachers we understand what it’s like to be in a rush looking for resources because you have to be the substitute teacher in ten minutes time and you’ve only had one coffee…
    • Full refund :-)
  • The item was not what I expected due to incorrect thumbnails and descriptions, or missing or unexpected content
    We are continuously updating our website and refreshing our content. It is possible for us to overlook links and files while we do this.

    Option A
    • Please detail the error so that we may correct it
    • We will provide a time scale to send you the corrected or missing content plus a free set of flash cards for your inconvenience

    Option B
    • Please detail the error so that we may correct it
    • Full refund
  • Translation errors
    For Spanish and Japanese flash cards we employed native speakers as translators. We did not use Google translate.

    Option A
    • Please detail the error so that we may correct it
    • We will provide a time scale to send you the corrected or missing content plus a free set of flash cards for your inconvenience

    Option B
    • Please detail the error so that we may correct it
    • Full refund
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Merchandise - Delivery

  • When will I get my order?
    Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:
    ● USA: 3–4 business days
    ● Europe: 6–8 business days
    ● Australia: 2–14 business days
    ● Japan: 4–8 business days
    ● International: 10–20 business days

    Covid-19
    Our fulfillment times may be longer than usual and may continue to increase until things get back to normal. We're seeing delays in our supply chain, including distributors and shipping carriers as the entire industry is grappling with challenges.
  • Where will my order ship from?
    We work with an on-demand order fulfillment company with facilities worldwide!
  • Will I be charged customs for my order?
    An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.
  • My order should be here by now, but I still don't have it. What should I do?
    Before getting in touch with us, please help us out by doing the following:
    ● Check your shipping confirmation email for any mistakes in the delivery address
    ● Ask your local post office if they have your package
    ● Stop by your neighbors in case the courier left the package with them
    If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us at [insert your support email here] with your order number.
    If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.
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Merchandise - Orders

  • How are your products made?
    We work with a print-on-demand drop shipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!
  • How do I track my order?
    You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, contact us via Live Chat.
  • I received a wrong/damaged product, what should I do?
    We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please contact us via Live Chat within a weeks' time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!
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Merchandise - Returns

  • What’s your return policy?
    We don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us via Live Chat!
  • Do you offer refunds?
    Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us via Live Chat! with photos of wrong/damaged items and we’ll sort that out for you.
  • Can I exchange an item for a different size/color?
    At this time, we don't offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section. Though rare, it's possible that an item you ordered was mislabelled. If that’s the case, please let us know via Live Chat within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!
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Cart

  • Privacy
    Our online shopping Cart that enables us process payments for Digital Downloads and Merchandise.
    If you are citizen of European Union please refer to EU Privacy Policy that explains the manner in which our cart collects, uses, discloses and otherwise treats personal information of European Union citizens.
  • What information does the Cart collect?
    • Contact information such as your name, address, phone number, email address, and similar contact data
    • Access credentials such as passwords used for authentication and account access.
    • Automatic information, such as computer sign-on data, browser type, browser language, statistics on page views, traffic to and from their user interfaces and ad data.
    • Like many websites, they use identifiers such as “cookies” and Web beacons to obtain this automatic information.
    • Location data, which may be precise or imprecise.
  • Do you store credit card details?
    • The Cart does not store credit card information and billing addresses.
    • The Cart uses credit card information to solely to check the financial qualifications of prospective customers and to collect payment for the Products.
  • What do you use my personal information for?
    • Provide and improve Services
    • Resolve disputes, calculate and collect fees, and troubleshoot problems
    • Verify users’ identity and the information users provide
    • Customize users’ experience, analyze site usage, improve and measure interest in the Services
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365 Free Kindergarten Classroom Games and Activities
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